Shipping & Returns
Made to order
Most items are printed just for you. That means small variations are normal—and we don’t stock inventory to swap on the spot.
Processing & shipping
Printing time: ~2–5 business days (most orders).
Shipping speed: shown at checkout by destination.
You’ll get tracking from orders@rewindkindness.com.
Order changes
Email orders@rewindkindness.com ASAP. If production has started, changes/cancellations aren’t guaranteed.
Returns & exchanges
Because products are made-to-order, we accept defective/damaged/wrong-item cases only.
Report within 30 days of delivery (include photos + order #).
Email support@rewindkindness.com.
Don’t mail anything back without approval—our return address is provided after we review the case.
For size/style changes or “changed my mind,” we can help you re-order (standard pricing applies).
Lost or no-scan packages
If tracking stalls or never shows as delivered, email orders@rewindkindness.com within 30 days of the estimated delivery date.
International orders
Local taxes/duties may apply and are the customer’s responsibility.
Digital items
Instant downloads are non-refundable.
Questions?
Order status → orders@rewindkindness.com
Returns/defects → support@rewindkindness.com
(Mailing address available upon request after approval.)